Time to join the Culture Club (no, you will not be asked to sing Karma Chameleon)!
These days, a hot topic in the business community is culture, and, actually, as a whole, culture has a lasting and immense impact on any business or organization.
And, the salon business is no exception!
Whether you have consciously worked to build a specific culture within your salon, or it has simply developed on its own, what “lives” in your business impacts team members and your customer base.
Think of it as a living breathing entity that influences all your business’s daily activities and its bottom line. Think of it almost like the “vibe” of your salon.
Every decision that your team members make is in some way related to the culture that exists in your business:
- How they interact with each other and customers
- How they react under pressure
- How they respect standards of conduct
- How invested they are in the business’s success
- It even impacts loss prevention
Change is hard and to begin you need to look at your business with fresh eyes!
Step 1: Reassess
First things first, you need to assess your current culture. Ask yourself and your team:
This will give you a good understanding of where you are and where you ALL want to go.
Step 2: Establish Values and Principles
If you are looking to tweak or change the “vibe”, you need a set of values or principles that everyone in the salon will follow. The key is to get everyone on board.
The best way to do that is to build them together! Try answering these 3 questions as a team.
Step 3: Set the Standard
Culture change depends on behavior change.
The entire team must clearly understand what is expected of them. Without clear standards, it is difficult to drive change and build accountability and ownership.
The next step is to work as a team to answer the following questions and begin to create standards that you will work together to implement.
Culture is fragile but so important to your business, your team morale, and your productivity!
Create a positive inspiring salon culture for your employees, customers, and environment. Then sit back and watch the magic happen!