A thorough and in-depth consultation is key to a successful service! Open-ended questions that create discussion work best. Here are five of my favorites.
Upgrading is an essential part of our everyday life—from hotels and flights to cell phones and data plans. We live in a society that entices us to upgrade to the next best thing for a minimal add-on fee. So when I go into salons and ask how many upgrades they are doing, I’m surprised to see that it is not very many.