We know that word of mouth travels fast and that a customer’s experience will often determine the number of new referrals, positive reviews and total engagement with your business. But what does “customer experience” mean?
I’m sure you’ve heard it 1,000 times but salon retail can actually pay your rent! Does it seem unattainable? Out-of-reach? Maybe! But, virtual retailing has created new opportunities for the salon business and increased your potential piece of the pie.
What trend are YOU excited to experiment with this Spring?
Peloton, Hello Fresh, Netflix and Ipsy…. Subscription based services are everywhere! Why do we love them so much? What makes them stand out from the crowd? And is there room for one more?
As most businesses large and small are working to regain lost revenue, stepping away from the chair to look at every opportunity to drive sales is essential. NOW is the ideal moment to reassess your relationship to retail and how to make it part of your client's overall guest experience.