We know that word of mouth travels fast and that a customer’s experience will often determine the number of new referrals, positive reviews and total engagement with your business. But what does “customer experience” mean?
Whether your salon doors have been open for a while or you are preparing to reopen in the future, your clients and your team members will be responding differently! For some, a reopening will mean an eager phone call to book in a root touch-up or long-awaited haircut. But, for others, it may result in hesitation and questions on whether it is safe! It is crucial to continue to highlight that your salon safety for everyone is a priority! The