We know that word of mouth travels fast and that a customer’s experience will often determine the number of new referrals, positive reviews and total engagement with your business. But what does “customer experience” mean?
I’m sure you’ve heard it 1,000 times but salon retail can actually pay your rent! Does it seem unattainable? Out-of-reach? Maybe! But, virtual retailing has created new opportunities for the salon business and increased your potential piece of the pie.
Peloton, Hello Fresh, Netflix and Ipsy…. Subscription based services are everywhere! Why do we love them so much? What makes them stand out from the crowd? And is there room for one more?
As we are nearing the close of 2020 and are all looking forward to turning the page and starting anew; there are probably a dozen small changes or actions that you can take to drive business in the New Year!
