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Tough Love

Tough Love

Time to Say Goodbye

August 22, 2017
Time to Say Goodbye

As we all know, there are many different personalities in this creative industry! Sometimes, we end up with a problematic or disruptive team member. So when is it time to pull off the Band-Aid?

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Tough Love

Do You Have a Fresh One?

June 20, 2017
Do You Have a Fresh One?

Visiting salons over the years, I've always been surprised by a very common occurrence across North America. I think we can all agree that salons, for multiple reasons, are generally not the best retailers. But what is so shocking to me is that the products that do sell very well are nowhere to be found on the retail shelves!

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Tough Love

How Much Is That Chair in the Window?

November 22, 2016

Walking by neighborhood shops and department store windows, it’s clear that every retailer is putting their best foot forward to entice consumers and outshine their competitors. This is why I’m always surprised when I walk by a salon window and see the backs of chairs, a plant or a coffee stand. "Where is the product?" I think to myself. "They sure must sell a lot of chairs and coffee in that salon! I mean, they’re promoting them in the window!”

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